🔄 Returns & Refund Policy

Last Updated: [05/04/2026]

At CalmNest, we want you to love your purchase. This Returns & Refund Policy is in accordance with the Consumer Protection Act (CPA) of South Africa and outlines your rights and our obligations.

📦 7-Day Cooling-Off Period (Online Orders)

In terms of the Electronic Communications and Transactions Act, you may cancel your online order within 7 days of receiving the product, without providing a reason.

To qualify for a return:

The item must be unused
In its original packaging
In a resalable condition

Please note:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

⚠️ Defective or Faulty Products

In accordance with the Consumer Protection Act, all products carry a 6-month implied warranty.

If your product is defective, unsafe, or not of acceptable quality, you are entitled to:

A repair
A replacement
Or a full refund

This applies only if the product has not been:

Misused
Damaged after delivery
Altered in any way

🚫 Non-Returnable Items

The following items cannot be returned unless they are defective:

Used or opened products (for hygiene reasons)
Items not in original packaging
Products damaged due to misuse

💳 Refunds

Once your return is received and inspected, CalmNest will notify you of the approval or rejection of your refund.

If approved:

Refunds are processed within 7–10 business days
Funds will be returned via your original payment method

🔁 Exchanges

At CalmNest, we only replace items if they are defective or damaged.

If you need an exchange, please contact us within 7 days of receiving your order.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service, as CalmNest cannot guarantee receipt of returned items

📩 Contact Us

For all return requests, please contact CalmNest at:
[store.calmnest@gmail.com]

Refund policy